Frequently Asked Questions
Could you help me design my artwork?
Yes we can! We quote based on a competitive studio hourly rate of £75 per hour, excluding the purchasing of image/font licenses if needed. Feel free to provide us with ay brand specific imagery or spcialist fonts you want used in your design.
My frame is damaged, am I covered by any warranty?
Yes, in the case of manufacturing defects and faults, you are protected by a 5-year warranty on Revolution Pop-up frames and lightboxes and 10-year warranty on Tension Fabric Frames. Please note this only extends to manufacturing faults or defects and does not cover accidental damage.
Can I wash my fabric graphics?
It is possible to machine wash all fabrics produced by Preview Display, however we urge caution and suggest that if machine washing, use a low heat (approx 40°) to avoid distorting the fabric. All fabrics can be washed by hand, using a spong and luke-warm water, however tide marks can be apparent on backlit fabriccs when illuminated, so proceed with caution.
Do you require bleed and crop marks?
All of our artwork templates contain our required 50mm of bleed to all edges for cutting and finishing purposes. If you’re creating your artwork from scratch, then you would need to add this bleed onto the artwork size. Crop marks are not required as we centre our cut on the artwork itself.
I’m sending in artwork for a bespoke size and there’s no template, how do I set this up?
If you’re creating your own artboards from scratch, we recommend that these are set up at 25% scale, with 50mm of bleed at 100% scale to all sides, so 12.5mm at 25%). See our Artwork Guidelines document for further technical information.
What formats do you accept artwork in?
Artwork should be saved in PDF format. Whilst we can work with other formats, such as EPS, PSD and AI files, working from a PDF means all images and fonts shoudl be embedded and won’t be lost when opened on our systems. See our Artwork Guidelines for more in-depth information. We work at 25% of finished size, meaning that a template of 1000mm x 1000mm, plus 50mm bleed to all edges (1100mm x 1100mm) would be seen on screen as 250mm x 250mm plus 12.5 mm bleed to all edges (262.5mm x 262.5mm).
We strongly advise that artwork is flattened to avoid any issues with transparencies in the artwork.
Can I cancel or return my order?
Our Terms and Conditions page contains a full explanation of our cancellations and return policies.
My order arrived damaged, what do I do?
If your order is incorrect, or arrives damaged, give us a call and we’ll look into it with our couriers. We don’t let damaged or substandard goods leave our Headquarters but send us pictures so we can investigate.
What’s the lead time for my order?
We work on a 5 working day turnaround from receipt of order and artwork (if applicable) which can be expedited at cost, upon request.
Why can’t certain lightboxes be delivered free of charge?
Our in-house fabricated lightboxes (67mm, 70mm and 150mm profiles) can’t be shipped via volume couriers, as this risks damaging the product. We recommend collecting this product from us in Colchester or sending a dedicated courier to ensure your new lightbox is treated with the utmost care.
How much do I have to spend to get free delivery?
Any spend over £100 will qualify for free UK delivery. Please note – this excludes pre-fabricated lightboxes – 67mm, 70mm and 150mm profiles. These need to be either collected by you, or sent via a direct courier.
Do you ship internationally?
Yes, we do ship internationally – for a delivery quote, get in contact with our team who will be glad to assist with your query.
What delivery options do you normally offer in the UK?
We offer TNT Next Day Delivery as standard in the UK, which can be expedited to Pre noon, Pre 10am and Pre 9am services if required, at extra cost. We also offer Dedicated Courier services, for large orders, quick turn arounds, or pre-fabricated lightboxes.
Customer collection is also available if preferred. You’re more than welcome to come in for a tour of our headquarters and a chat!
How do I track my order?
We will update you by email when production of your product is complete, and provide you with a tracking number, so you can be sure of your parcel’s safe arrival at your doorstep. Access TNT’s tracking system here.
I’m not sure what I need, any advice?
Not sure what you need? Talk to us. If you’ve got a budget in mind, and a brief to work from, then we’ll be able to point you in the right direction. We offer a wide range of display solutions and are sure to have the right product/s to meet your needs.
I can’t see the product I’m looking for, could you help?
Don’t worry if you can’t see the ideal product you’re looking for, we may still be able to supply you with it. Give us a call or an email and we’ll certainly be able to help.
Can we come and see the products before buying?
Of course – at Preview Display we love to talk to our customers and show them what we have to offer. Get in contact with us and come down to our Headquarters in Colchester to get a feel for what we’re all about.
How do I upload artwork to Preview Display?
Artwork is uploaded to our site using MailBigFile. You should receive a link to upload your files/s upon confirmation of your order. If you have any issues with this, get in touch with us and we’ll be glad to help.